1. ABOUT JETAFX

1.1 JetaFX is a globally operating forex broker that provides innovative trading services through digital platforms. We help traders and introducing brokers achieve their goals by offering a comprehensive range of trading products, competitive trading conditions, and premium customer support. JetaFX is committed to transparency and trust while delivering high-quality trading experiences.

1.2 For any questions regarding this Privacy and Security Policy or how we handle personal data, please contact us:

Email: support@jetafx.com
Postal Address: [Insert JetaFX Registered Address]

2. JETAFX’S COMMITMENT

2.1 JetaFX is committed to safeguarding your personal and financial information. This policy outlines how we collect, use, store, and protect your data while using our websites and applications.

2.2 We ensure that all personal information is:`

• Used lawfully, fairly, and transparently
• Collected for explicit and legitimate purposes.
• Limited to what is necessary.
• Accurate and up-to-date.
• Retained only as long as necessary.
• Protected with appropriate security measures.

3. REASONS FOR COLLECTING PERSONAL INFORMATION

3.1 We collect personal data to better understand our clients’ needs and enhance our services.

3.2 Purposes include:

• Identity verification
• Suitability assessments
• Account management
• Service provision
• Regulatory compliance
• Service improvement
• Marketing

4. PERSONAL INFORMATION COLLECTED FROM YOU

4.1 Information may be collected via application forms, account usage, and communications. This includes:

• Name, address, date of birth
• Passport or ID number
• Tax identification number
• Email, phone number
• Employment and income data
• Card details and transaction history

4.2 We may derive and store usage data from our websites/apps such as pages visited, duration, frequency, and referring websites.

4.3 By using our services, you consent to processing of your data under applicable laws and regulations.

4.4 Failure to provide required data may result in our inability to offer services.

4.5 Any interaction (emails, calls, messages) may contain and store your personal data.

4.6 We may also collect call metadata and recordings, with prior notification.

5. USE OF PERSONAL INFORMATION

5.1 Your data may be used to:

• Deliver requested services
• Confirm identity
• Maintain your profile and account
• Send operational updates
• Provide tailored services and marketing (with opt-out options)
• Generate anonymized data

5.2 You consent to these uses.

5.3 Marketing communications require your consent if you are not a business customer.

5.4 Opt-out options are provided in all marketing messages or via direct request to us

5.5 Business clients or existing customers may receive marketing based on legitimate interest

5.6 If your data is used for purposes beyond the original intent, we will inform you and explain the legal basis.

6. DISCLOSURE AND SHARING OF PERSONAL INFORMATION

6.1 JetaFX does not sell or rent personal information. We may share your data with:

• Regulators and authorities
• Financial institutions
• Professional service providers
• Designated third parties at your request
• Parties involved in transactions or legal obligations

6.2 In case of business reorganization or sale, your data may be shared or transferred to the new entity.

7. YOUR RIGHTS

7.1 You are not obligated to provide data, but without it, services may be limited.

7.2 You have the right to:

• Be informed about data use
• Access your personal data
• Request corrections
• Request erasure (with exceptions)
• Object to processing
• Request data portability
• Withdraw consent
• File complaints with data protection authorities

8. UPDATING YOUR INFORMATION

8.1 Contact us at support@jetafx.com to update or review your information

8.2 We will comply with your request unless restricted by regulatory or legal requirements.

9. ACCESSING YOUR INFORMATION

9.1 You may request a copy of your data, subject to identification and processing

9.2 Requests must be made in writing. A fee may be charged.

9.3 We may verify identity before releasing data.

9.4 We will respond within one month unless extended.

9.5 Corrections, deletions, and restrictions will be made if appropriate

9.6 Some information may be exempt from access under data protection laws.

10. COOKIES AND WEBSITE INFORMATION

10.1 We use cookies and similar tools to collect information about your usage.

10.2 Data may be used for personalized advertising by us or third parties.

10.3 Cookies are retained until expired or deleted.

10.4 You can disable cookies via browser settings, though some functionality may be impaired.

10.5 We do not control third-party privacy policies. Always review their policies when accessing their sites.

11. CONTENT INFORMATION

11.1 Content you post (e.g. reviews, photos) may be published on our platforms.

11.2 This content may be displayed even after account closure unless requested for removal.

12. INFORMATION COLLECTED AT OUR PREMISES

12.1 We log visitor information such as time, person visited, and vehicle registration

12.2 CCTV surveillance is used for security purposes with visible notices.

12.3 Such data is used for legitimate interest in safety and operations.

13. STORAGE OF INFORMATION

13.1 Our servers are located in secure data centers. Your data may be transferred and processed outside your country.

13.2 Transfers only occur with appropriate protections in place.

13.3 Adequacy decisions and standard contractual clauses are used where necessary.

13.4 You consent to these transfers by using our services.

14. DATA SECURITY

14.1 We implement strong data protection measures including encryption and controlled access.

14.2 Access is limited to authorized personnel only

14.3 Breach protocols are in place, and you will be notified if necessary.

15. RETENTION OF INFORMATION

15.1 Data is retained based on:

• Purpose of use
• Legal and regulatory obligations
• Risk assessment

15.2 Typically, we keep data for five (5) years.

15.3 Data may be retained longer for legal defense purposes.

15.4 We may anonymize data for indefinite use where appropriate.

16. YOUR CONSENT

16.1 By using our website or services, you agree to the collection and processing of your data as described.

17. AMENDMENTS TO POLICY

17.1 We may update this policy periodically. Updates will be published on our website or communicated directly where applicable.

17.2 Continued use of our services implies acceptance of updated policies.